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Customer Service Skills Self Study Course

£59.94 (inc VAT) £49.95 (exc VAT)

Product Description

The fundamentals of customer service are an ability to empathise and solve problems. The course encompasses rapport building and providing a professional environment. Communication skills and listening techniques are a must – and we also include tips on how to deal with difficult people and situations, enabling you to diffuse tensions in a customer service environment.

All our courses come with a comprehensive workbook to enable you to work through at your own pace. There are scenarios and self- check questions included to help put you on the right track PLUS everyone who signs up for one of the courses will receive a Certificate of Completion – helping to demonstrate to employers that you have spent time investing in yourself – making you a more worthwhile investment for employers!

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