Employees are looking for employers that seek to enhance their skills. Staff training is proven to increase productivity and thus business results as your staff feel motivated and energised by the investment that you are making in them.

We offer learning courses in the following subjects: Customer Service Skills, Sales Skills, Telephone Techniques, Effective Negotiation – essential skills or refreshers for anyone in a customer focussed role.

We also have a suite of management training courses as we recognise that providing training for managers at the right time can enhance their skills and turn them from having manager as a job title into being an effective manager of people and results. Managers need extra training especially when they make the step up to their first management roles. This can seem like a daunting prospect – especially as many managers are promoted into their position as a result of excellent performance in their field, and employers need to provide essential management skills training.

Our courses cover the following subjects: Managing Staff, Recruiting Staff, Managing Results, Effective Appraisals.

We provide these courses as a powerpoint presentation accompanied by detailed presenter notes. There is also a workbook that can be copied for use by your staff to work alongside the training session, together with a Certificate of Completion, demonstrating your commitment to investing in training your staff.

All courses are available at a fully inclusive price of £149.95 + VAT

The fundamentals of customer service are an ability to empathise and solve problems. The course encompasses rapport building and providing a professional environment. Communication skills and listening techniques are a must – and we also include tips on how to deal with difficult people and situations, enabling you to diffuse tensions in a customer service environment.

You can only sell to people if you are a genuine, believable person. We provide a framework and structure for essential sales skills – breaking this down and exploring why we do the things we do. We also cover objection handling, closing techniques – and the all-important Positive Mental Attitude.

80% of most business is conducted over the phone rather than face to face. It is important to be comfortable with using the phone in order to come across as confident and professional. We provide techniques and frameworks for dealing with both inbound and outbound calls in a customer service/sales environment.

Negotiation is a complex area and can be the difference between getting the order – and not.  Negotiation is a two-way thing, and we provide a structure from setting objectives for the meeting to having a fall back plan. In today’s tough markets an ability to negotiate effectively will set you apart from the competition.

We all have examples in our working careers of good and bad bosses! The aim of the course is to ensure that you fall into the first category. The course encompasses: staff management and motivation, observation and feedback skills, coaching and delegation.

We look at the importance of team dynamics when deciding on the position that is available. We look at the all-important skills and people profiles – and how to make a job advert work for you. We look at the hidden costs of recruitment and how you draw up your shortlist of potential interviewees.
The art of interviewing is covered separately on our Interviewing downloads – please click here for further information.

The juggling act of management – balancing the needs of managing a team with the desire to achieve results. The setting of Key Performance Indicators (KPIs) for the business, the team and the individuals. Capturing and analysing management information and how to make changes to achieve results.

The staff performance appraisal – used effectively – can be a massive motivating factor, boosting staff morale and results leading to increased profits for the business. We explore how to plan, structure and hold effective appraisals. We look at communication, motivation and involvement of staff leading to ultimate buy in resulting in increased production.

Looking to make management changes can be an exciting but also a daunting prospect. You need to understand the process of change in order to manage change effectively. Looking at the ways in which you can plan for change – not just rushing headlong into things, can be an important step to fulfilling your objectives. We look at planning, prioritising and the steps to change.