employee training

Probably the most important investment in life is that which we make in ourselves.

Our Lifestyle courses are designed to help you make changes for the better in your life. We have two courses, Change Your Life and A Healthy Lifestyle that will help you do just that.

All our courses come with a comprehensive workbook to enable you to work through at your own pace. There are scenarios and self- check questions included to help put you on the right track PLUS everyone who signs up for one of the courses will receive a Certificate of Completion – helping to demonstrate to employers that you have spent time investing in yourself – making you a more worthwhile investment for employers!

Take a look at the list of courses below to choose those that suit your own personal needs. Our fixed price, enabling you to take full advantage of all the benefits listed, is an unbeatable £49.95 + VAT per course!

The fundamentals of customer service are an ability to empathise and solve problems. The course encompasses rapport building and providing a professional environment. Communication skills and listening techniques are a must – and we also include tips on how to deal with difficult people and situations, enabling you to diffuse tensions in a customer service environment.

You can only sell to people if you are a genuine, believable person. We provide a framework and structure for essential sales skills – breaking this down and exploring why we do the things we do. We also cover objection handling, closing techniques – and the all-important Positive Mental Attitude.

80% of most business is conducted over the phone rather than face to face. It is important to be comfortable with using the phone in order to come across as confident and professional. We provide techniques and frameworks for dealing with both inbound and outbound calls in a customer service/sales environment.

Negotiation is a complex area and can be the difference between getting the order – and not.  Negotiation is a two-way thing, and we provide a structure from setting objectives for the meeting to having a fall back plan. In today’s tough markets an ability to negotiate effectively will set you apart from the competition.

We all have examples in our working careers of good and bad bosses! The aim of the course is to ensure that you fall into the first category. The course encompasses: staff management and motivation, observation and feedback skills, coaching and delegation.

We look at the importance of team dynamics when deciding on the position that is available. We look at the all-important skills and people profiles – and how to make a job advert work for you. We look at the hidden costs of recruitment and how you draw up your shortlist of potential interviewees.
The art of interviewing is covered separately on our Interviewing downloads – please click here for further information.

The juggling act of management – balancing the needs of managing a team with the desire to achieve results. The setting of Key Performance Indicators (KPIs) for the business, the team and the individuals. Capturing and analysing management information and how to make changes to achieve results.

The staff performance appraisal – used effectively – can be a massive motivating factor, boosting staff morale and results leading to increased profits for the business. We explore how to plan, structure and hold effective appraisals. We look at communication, motivation and involvement of staff leading to ultimate buy in resulting in increased production.

Looking to make changes in your life can be an exciting but also scary prospect. You need to understand the process of change in order to manage change effectively. Looking at the ways in which you can plan for change – not just rushing headlong into things, can be an important step to fulfilling your objectives. We look at planning, prioritising and the steps to change. Change one thing at a time and you can change your life.