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Customer Service Skills Employer Course

£179.94 (inc VAT) £149.95 (exc VAT)

Product Description

 This is a course designed for employers to be able to deiliver confidently in-house to your own employees.

The fundamentals of customer service are an ability to empathise and solve problems. The course encompasses rapport building and providing a professional environment. In addition communication skills and listening techniques are a must – and we also include tips on how to deal with difficult people and situations, enabling you to diffuse tensions in a customer service environment.

We provide these courses as a PowerPoint presentation accompanied by detailed presenter notes. There is also a workbook that can be copied for use by your staff to work alongside the training session together with a Certificate of Completion demonstrating your commitment to investing in training your staff.

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